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🛠️ IT Service Manager

IT Service, Project & Business career path

ITIL-based service management from Foundation to ITIL Master, with ISO/IEC 20000 and COBIT.

Typical roles

• Service Desk Manager
• Service Delivery Manager
• IT Service Manager
• Head of IT Operations

Suggested certifications, by phase

Foundation

• ITIL Fdn ITIL Foundation
• ITIL5 F ITIL Foundation (Version 5)
• VeriSM F EXIN VeriSM Foundation
• SIAM F EXIN SIAM Foundation
• APMG 20000F APMG ISO/IEC 20000 Foundation

Core

• ITIL CDS ITIL 4 Specialist: Create, Deliver and Support
• ITIL DSV ITIL 4 Specialist: Drive Stakeholder Value
• ITIL HVIT ITIL 4 Specialist: High-velocity IT
• ITIL DPI ITIL 4 Strategist: Direct, Plan and Improve
• ITIL5 Service ITIL Service (Version 5)
• SN-CSA ServiceNow Certified System Administrator

Advanced

• ITIL MP ITIL Managing Professional
• PECB 20000LI PECB ISO/IEC 20000 Lead Implementer
• COBIT F ISACA COBIT 2019 Foundation
• SN-CIS-ITSM ServiceNow Certified Implementation Specialist – IT Service Management

Mastery

• ITIL DITS ITIL 4 Leader: Digital and IT Strategy
• ITIL SL ITIL Strategic Leader
• ITIL Master ITIL Master

A suggestion, not a set of prerequisites — one or two certifications per phase is plenty.