IT Support to Service Desk Lead
From help-desk technician to team lead, service desk manager and support director.
Typical roles: IT Support Technician · Service Desk Analyst · Desktop Support Engineer · Service Desk Team Lead · Support Center Manager
The track, phase by phase
Foundation
- Tech+ CompTIA Tech+
- A+ CompTIA A+ (on the Cybersecurity map)
- Google ITS Cert Google IT Support Professional Certificate
- ITIL Fdn ITIL Foundation (on the Cybersecurity map)
- SDI SDA SDI Service Desk Analyst (v9)
- HDI-SCA HDI Support Center Analyst
Core
- MD-102 Microsoft 365 Certified: Endpoint Administrator Associate
- HDI-DAST HDI Desktop Advanced Support Technician
- Network+ CompTIA Network+ (on the Cybersecurity map)
- HDI-SCTL HDI Support Center Team Lead
Advanced
Mastery
A suggestion, not a set of prerequisites: one or two certifications per phase is plenty. 3 certifications are on another industry's map (or retired), so they are listed here only, with a link to their map.
IT Support to Service Desk Lead on the IT Service, Project & Business map
Verified against issuers' official pages · updated · 216 active certifications
How to read the map
- Each tile is one certification: its abbreviation and, when the issuer publishes one, a listed-cost band. Hover (or open) a tile for the full name and issuer.
- Within each level the most recognised certifications come first (industry recognition, and how many career tracks use them); "+N more" lists the rest.
- under $300
- $300 to $999
- $1,000 to $2,999
- $3,000 or more
- No sign: price not published by the issuer
- Upcoming Announced by the issuer but not yet available: not counted
- Solid border and a phase number: on this track
- Dashed border, greyed: not on this track
Project, Program & Portfolio 44 certificationsnot on this track
Beginner, 12 certifications
- APM PFQ, APM (UK)
- MSP F, PeopleCert (AXELOS)
- PRINCE2 F, PeopleCert (AXELOS)
- IPMA D, IPMA
- Google PM Cert, Google (Coursera)
- MoP F, PeopleCert (AXELOS)
- P3O F, PeopleCert (AXELOS)
+5 more+7 more beginner Project, Program & Portfolio certifications
Intermediate, 20 certifications
- PMI-RMP, PMI
- APM PMQ, APM (UK)
- IPMA C, IPMA
- MSP P, PeopleCert (AXELOS)
- PMI-SP, PMI
- PRINCE2 P, PeopleCert (AXELOS)
- Prosci CCP, Prosci
+13 more+15 more intermediate Project, Program & Portfolio certifications
- CPPM, AIPM (Australia)
- MoP P, PeopleCert (AXELOS)
- P3O P, PeopleCert (AXELOS)
- PRINCE2 Agile P, PeopleCert (AXELOS)
- AIPM CPCM, AIPM (Australia)
- APM Risk, APM (UK)
- APMG EVM P, APMG International
- APMG PPC P, APMG International
- CCMP, ACMP
- PMI-CP, PMI
- PMI-PMOCP, PMI
- APMG AIPM, APMG International
- CAIPM, EC-Council
Expert, 12 certifications
- ChPP, APM (UK)
- IPMA B, IPMA
- IPMA A, IPMA
- PfMP, PMI
- AACE CCP, AACE International
- CPPD, AIPM (Australia)
- CPSPM, AIPM (Australia)
+5 more+7 more expert Project, Program & Portfolio certifications
Agile, Scrum & Scaled Agile 65 certificationsnot on this track
Beginner, 22 certifications
- CSPO, Scrum Alliance
- PSPO I, Scrum.org
- SA CSM, Scrum Alliance
- SAFe POPM, Scaled Agile (SAFe)
- SAFe SSM, Scaled Agile (SAFe)
- SAFe SA, Scaled Agile (SAFe)
- SAFe SP, Scaled Agile (SAFe)
+15 more+17 more beginner Agile, Scrum & Scaled Agile certifications
- ICP, ICAgile
- CAF, Scrum Alliance
- CAL 1, Scrum Alliance
- CSD, Scrum Alliance
- ICP-BAF, ICAgile
- SAFe ASE, Scaled Agile (SAFe)
- SAFe LSSP, Scaled Agile (SAFe)
- TKP, Kanban University
- PSPO-AI, Scrum.org
- CASP, Scrum Alliance
- PSFS, Scrum.org
- PSM-AI, Scrum.org
- SAFe AINF, Scaled Agile (SAFe)
- SAFe SHWA, Scaled Agile (SAFe)
- SAFe SHWP, Scaled Agile (SAFe)
Intermediate, 34 certifications
- A-CSM, Scrum Alliance
- A-CSPO, Scrum Alliance
- ICP-ACC, ICAgile
- KMP, Kanban University
- PSPO II, Scrum.org
- SAFe RTE, Scaled Agile (SAFe)
- SAFe LPM, Scaled Agile (SAFe)
+27 more+29 more intermediate Agile, Scrum & Scaled Agile certifications
- ICP-APO, ICAgile
- ICP-ATF, ICAgile
- PAL-EBM, Scrum.org
- PSK I, Scrum.org
- PSU I, Scrum.org
- SAFe APM, Scaled Agile (SAFe)
- A-CSD, Scrum Alliance
- CAL 2, Scrum Alliance
- ICP-AHR, ICAgile
- ICP-APM, ICAgile
- ICP-CAT, ICAgile
- ICP-DAS, ICAgile
- ICP-ENT, ICAgile
- ICP-LEA, ICAgile
- ICP-LPM, ICAgile
- ICP-PDM, ICAgile
- ICP-PDV, ICAgile
- SAFe ARCH, Scaled Agile (SAFe)
- SAFe SASM, Scaled Agile (SAFe)
- SAFe SDP, Scaled Agile (SAFe)
- ICAgile OKRC, ICAgile
- ICP-AGT, ICAgile
- ICP-FIN, ICAgile
- ICP-MKG, ICAgile
- ICP-ORG, ICAgile
- ICP-SYS, ICAgile
- SAFe AIVA, Scaled Agile (SAFe)
Expert, 9 certifications
- CSP-PO, Scrum Alliance
- CSP-SM, Scrum Alliance
- SAFe SPC, Scaled Agile (SAFe)
- ICE-AC, ICAgile
- KCP, Kanban University
- PSPO III, Scrum.org
- CSP-D, Scrum Alliance
+2 more+4 more expert Agile, Scrum & Scaled Agile certifications
IT Service Management 17 certifications2 on this track
Beginner, 4 certifications
Intermediate, 13 certifications
- Phase 3: AdvancedITIL CDS, PeopleCert (AXELOS)
- Phase 4: MasteryITIL DPI, PeopleCert (AXELOS)
- ITIL DITS, PeopleCert (AXELOS)
- ITIL DSV, PeopleCert (AXELOS)
- ITIL HVIT, PeopleCert (AXELOS)
- ITIL CAI, PeopleCert (AXELOS)
- ITIL MSF, PeopleCert (AXELOS)
+6 more+8 more intermediate IT Service Management certifications
Expert, 0 certifications
None listed
IT Governance & Standards 17 certificationsnot on this track
Beginner, 9 certifications
- COBIT F, ISACA
- ISACA IT Risk Fundamentals, ISACA
- CEET, CertNexus
- ISACA IT Audit Fundamentals, ISACA
- APMG AIPGF F, APMG International
- APMG ISO 37000 F, APMG International
- DEBIZ, CertNexus
+2 more+4 more beginner IT Governance & Standards certifications
Intermediate, 6 certifications
Expert, 2 certifications
Business Analysis & Process 16 certificationsnot on this track
Beginner, 6 certifications
Intermediate, 7 certifications
- BCS BAP, BCS
- BCS IDBA, BCS
- CCBA, IIBA
- PMI-PBA, PMI
- IIBA-AAC, IIBA
- IIBA-CBDA, IIBA
- OCEB2 I, OMG
+2 more intermediate Business Analysis & Process certifications
Expert, 3 certifications
Enterprise Architecture 15 certificationsnot on this track
Beginner, 5 certifications
Intermediate, 7 certifications
- ArchiMate P, The Open Group
- OCSMP MBF, OMG
- OCSMP MBI, OMG
- O-AA, The Open Group
- Open CTS, The Open Group
- SysMLv2 MU, OMG
- UAF MU, OMG
+2 more intermediate Enterprise Architecture certifications
Expert, 3 certifications
Quality, Lean Six Sigma & Operations 20 certificationsnot on this track
Beginner, 4 certifications
Intermediate, 8 certifications
- CSSGB, ASQ
- CQA, ASQ
- ICGB, IASSC (PeopleCert)
- CLTD, ASCM (APICS)
- CPIM, ASCM (APICS)
- CSCP, ASCM (APICS)
- Exemplar QMS Auditor, Exemplar Global
- ICLL, IASSC (PeopleCert)
+3 more intermediate Quality, Lean Six Sigma & Operations certifications
Expert, 8 certifications
- CMBB, ASQ
- CMQ/OE, ASQ
- CQE, ASQ
- CSSBB, ASQ
- ICBB, IASSC (PeopleCert)
- CRE, ASQ
- CSQE, ASQ
- ICLE, IASSC (PeopleCert)
+3 more expert Quality, Lean Six Sigma & Operations certifications
IT Support & Service Desk 22 certifications10 on this track
Beginner, 13 certifications
- Phase 1: FoundationHDI-SCA, HDI
- Phase 1: FoundationGoogle ITS Cert, Google (Coursera)
- Phase 1: FoundationSDI SDA, SDI (PeopleCert)
- Phase 1: FoundationTech+, CompTIA
- Phase 2: CoreHDI-DAST, HDI
- Jamf 100, Jamf
- C)HT/C)OST, Mile2
+6 more+8 more beginner IT Support & Service Desk certifications
Intermediate, 6 certifications
Expert, 3 certifications
Other IT Service, Project & Business career tracks (10)
Retired / replaced (4)
No longer offered by their issuers, so not on the map. Holders keep them; each page says what replaced it, where anything did.
About this map
Compiled and verified by CertAscent against issuers' official pages.
Not affiliated with the issuers; certification names are trademarks of their owners. Prices, requirements and availability change: confirm on the issuer's official page (linked from every certification page) before you register or pay.